Legal Notices
Introduction :
SHIELD SPECIALTY INSURANCE R.C.S Paris 898 099 312 S.A.S.U with capital of € 5.000 Registered address: 15 rue des Halles, 75001 Paris ORIAS N°: 21 004 089 www.orias.fr VAT number: FR49898099312 Telephone number: +33(0)6 72 64 73 08 Email address: Contact Director of Publication: M. Luke WILSON. This website is hosted by : Hostinger International Ltd Cyprus Registry: UN 301365 Registered address : 61 Lordou Vironos str., 6023 Larnaca, Cyprus Telephone number: +357 22232364 The company, in its capacity as insurance brokers operating in accordance with article L521-2 II 1° b) of the insurance code, has no contractual exclusivity obligation; the list of insurance providers with whom we works is available on simple request. The company has no capitalist link with an insurance company. Its activity is placed under the control of the ACPR (Autorité de Contrôle Prudentiel et de Résolution – 4 Place de Budapest – CS 92459 – 75 436 Paris Cedex 09).
Complaints handling :
We are committed to providing a quality and professional service, and to act with honesty, integrity and transparency. However we understand that there may be times when you may feel we do not meet your expectations, and we want to know about these immediately, so any issues can be resolved quickly.
- How can I lodge a complaint ?
- If you wish to make a complaint relating to our services, please first send your complaint in writing (email, letter) to your dedicated contact, whom will acknowledge receipt within a maximum of 10 days with effect from the date of the complaint and will give a response within a maximum of 2 months. If the response provided to you is not acceptable, you may, in a second phase, inform the Complaints Department, in writing, whom will themselves acknowledge receipt within a maximum of 10 days with effect from the date of his email and will provide a response within a maximum of 2 months. Shield Specialty Insurance 15 rue des Halles 75001 Paris Email: Contact
- How long will my complaint be accessible?
- All documents related to your complaint are kept for 5 years counting from the date of receipt.
- Complaint still not resolved?
- If no solution has been found with us, you can subsequently contact the French Insurance Ombudsman. This association provides a free amicable settlement resolution for conflicts between an insured and an insurer or an insurance intermediary. To do so, you must send a complete file containing all relevant information and documentation useful to its examination to the following address: La Médiation de l’Assurance TSA 50 110 75 441 Paris Cedex 09 You can also seize the French Insurance Ombudsman through their webpage at: www.mediation-assurance.org
- Bribery & Corruption
- We are pleased to provide a summary of our policy regarding anti-corruption and anti-bribery: Bribes, inducements of some kind, or unauthorised payments, including facilitation payments, are not permitted. We conduct thorough due diligence on all third parties with whom we do business to ensure that payments are made only when they are justified and commensurate with the nature and scope of their association with us. We strive to uphold the highest ethical standards, conduct business responsibly, reduce risk, and adhere to all legislative and FCA requirements. We consider carefully how to deal with entertaining, hospitality, gifts and promotional expenditure so as to ensure that we are at all times acting within our principles. We often take extra precautions when working in areas where there is a higher chance of corruption, such as when making political or charitable contributions or communicating with foreign public officials. Our policy establishes clear guidelines for disclosing any allegations of unethical practices, as well as a whistleblowing policy that allows for the reporting of sensitive information. We are dedicated to upholding the highest corporate and personal ethical principles. As a result, any bribery or corruption violation will be taken very seriously and could result in disciplinary action. We will notify the relevant regulatory authority or the police if the situation warrants it.
- Sanctions
- For your information, we provide hereunder an indicative guide to our commitment to zero tolerance of financial crime and the efforts we make to ensure we comply with relevant sanctions: We check the identity of any person before doing business with them using information collected from a reputable and independent source. We make certain that we are familiar with the company's organizational structure and ownership model. Direct clients, any kind of reinsured, any insurance sector, broker intermediaries, introducers, accounts payable, and any third parties such as lawyers and loss adjusters appointed by markets are all included in this centrally conducted verification process. Where we are engaged in a one-time transaction with an individual or have any concerns about the likelihood of financial fraud, we conduct risk-based analysis and ongoing due diligence as appropriate. Our thorough due diligence process enables us to do business with entities and their associates without fear of legal repercussions such as government sanctions. We only do business with entities that comply with applicable sanctions. We screen all entities against applicable sanctions regimes, which are the regimes relevant to each jurisdiction where we maintain an office: UK, EU, and Singapore. We are mindful, too, of sanctions imposed by OFAC in the United States. If the entity faces sanctions within the EU, we will notify the appropriate agency. We will only consider accepting the entity if we receive approval to do so from the agency. If the entity faces sanctions from only OFAC, we will fully decline to continue any business relationship with said entity. If the entity faces sanctions from any other relevant regime, we will consider notifying the appropriate agency within that regime and whether to accept the entity. Our employees have been educated to be knowledgeable about financial crime and sanctions. Employees who work in areas where they are more likely to engage with potentially sanctioned organizations undergo extra training on sanctions regimes and enhanced due diligence.
Anti-bribery, anti-corruption and sanctions :
We take sanctions, anti-corruption and anti-bribery extremely seriously and strives to comply with all statutory requirements to the fullest extent possible, as well as work with the highest ethics standards.